The MMK
Customer Experience Playbook

Your go-to source for insights and learnings  into experience design and the customer journey.

The Latest

Customer Experience Explained

Surveys: Customer Experience Explained

Discover the power of surveys in understanding your customers' experience.

Customer Experience Explained

Interviews: Customer Experience Explained

Learn how to improve customer satisfaction, build brand loyalty, and drive business growth by prioritizing customer needs and expectations.

Customer Experience Explained

Interaction Design (IxD):Customer Experience Explained

Discover the importance of Interaction Design (IxD) in creating a seamless customer experience.

Customer Experience Explained

User Interface (UI) Design:Customer Experience Explained

Discover how User Interface (UI) Design can enhance your customer's experience with your product or service.

Customer Experience Explained

User Experience (UX):Customer Experience Explained

Discover the difference between user experience (UX) and customer experience (CX) in this informative article.

Customer Experience Explained

Experience Design (EXD):Customer Experience Explained

Discover the importance of Experience Design (EXD) in creating exceptional customer experiences.